Library

Every ingredient in the pantry

52 roles, events, artifacts, practices, metrics and models from 26 sources. Each one lists what it fixes, what it needs and what it clashes with.

6 shown

Ask “why?” repeatedly to get from a symptom to a root cause.

A sense-making framework: clear, complicated, complex and chaotic work each need a different approach.

A map linking a goal to the people who influence it, the impacts you want, and the deliverables that might cause them.

Each team owns one flow of value end to end, such as a product or customer journey, with the skills to deliver it without hand-offs.

Lay out the user’s journey left to right, then slice thin releases top to bottom.

Map every step from idea to customer, showing working time against waiting time.